Main Article Content
E-governance, demographic factors, frequency of e-government use, IT skills, internet connectivity, ANOVA
Purpose: This study is the first attempt to examine the attitudes of citizens towards six key dimensions of e-governance in the Republic of Mauritius namely: ‘Perceived Ease of Use’ (PEOU) and ‘Perceived Usefulness’ (PU) of the Technology Acceptance Model (Davis,1989); ‘Collaboration’ and ‘Participation’ inspired by Al Athmay (2013); ‘Trust’ from Belanger & Carter, 2008; and ‘Transparency’ from Bhatnagar (2003).
Methodology: A random survey was conducted across all districts and among e-government users only. Structured questionnaires were filled by 157 citizens mainly on a face to face basis. Pearson’s correlation coefficients, independent samples T-tests, one way/Welch ANOVA and Games-Howell post hoc tests were used.
Main Findings: The respondents revealed positive attitudes towards PEOU and PU but unveiled negative attitudes towards the remaining four dimensions of e-governance. Citizens’ perceptions were only influenced by age, education, and frequency of e-government use. Lack of trust, absence of online democratic dialog, inadequate e-consultation and non-transparent decision-making may eventually lower trust in the government.
Implications/Applications: This study has generated key insights into the factors influencing citizens’ perceptions towards the six e-governance dimensions (PEOU, PU, Collaboration, Trust, Participation, and Transparency) and these insights were non-existence prior to this research. Thus this study may aid policymakers to rethink and redesign their e-government initiatives to sustain existing users and attract more users of government websites.
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